Frequently Asked Questions

We quote contract orders from around 25 units upwards. Below that, message us on WhatsApp and we will tell you honestly whether we are the right supplier for the job.

Submit the bulk order form with the property type, the sizes and the unit count. You get back a written quotation covering supply, delivery, in-room placement and removal of the old stock. We do not publish unit pricing because it moves with volume, specification and delivery phasing.

Yes. For contract enquiries we send a physical sample to the property so your operations and housekeeping teams can assess it on the actual bed frame before anything is signed.

Yes. Delivery is staged to your calendar rather than dropped in one load. We place each mattress on the frame in the room and take the old one away in the same visit.

Yes. Essential in staff blocks and Comfort in the guest apartments, for example, goes on a single quotation and a single delivery schedule.

Yes. The specification is ours and we manufacture it in the UAE, so we keep it as a named line against your account rather than discontinuing it between shipments the way imported ranges do.

Yes. Note your process in the order form and we will match our documentation and quotation validity to it.

Lead time depends on unit count and how you want the job phased. We commit to a delivery window in the written quote rather than promising a blanket turnaround here.

Yes! We deliver across the entire UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Nothing. Delivery and in-room setup are included on every contract order across the UAE. Our team brings the mattresses to the room, places them on the frames and takes the packaging away.

Tell us the unit count and we will price removal and disposal into the quote. It is a common request on refurbishment jobs, and it is handled on the same visit as the delivery.

Yes, and we would prefer you did. Sample terms are agreed as part of the quote - most buyers specifying a portfolio want a unit on site before signing off.

Returns and refund terms are set out in the written quote for your order. Ask us before you commit and we will put the exact terms in front of you.

Not a proprietary material. What we offer is supply behaviour: one specification held constant across a portfolio, held locally so a reorder does not wait on shipping, and quoted against your unit count rather than sold off a shelf price.

Certification detail comes from the supplier specification sheet, which we are finalising. We will publish the certifications the product actually holds - and none that it does not.

We offer three specifications, from firmer to more plush. Exact firmness ratings are confirmed against the supplier specification sheet and included in your quote.

Like all foam mattresses, there may be a slight smell when first unboxed. This is completely normal and harmless, and typically dissipates within 24-48 hours.

Volume orders are invoiced against the written quote. Payment terms are agreed as part of that quote. The site does not take payment.

Ten years against manufacturing defects, on every specification in the range. The written terms come attached to your quotation.

Email info@tanoom.com with the property, the order reference and the affected units. We assess on site rather than asking your housekeeping team to ship a mattress back.

No box spring required. Tanoom mattresses work great on any flat, sturdy surface - platform beds, slatted frames (slats less than 3" apart), adjustable bases, or even the floor.

Our mattresses are single-sided and don't need flipping. We recommend rotating 180° every 3-6 months to ensure even wear.

The cover is removable and machine washable on gentle cycle. For the mattress itself, spot clean with mild soap and water. Never soak the foam.